Continuing Education Center

After completing this course, the participant will be able to:

• Writing Effective Emails.
• 6 WARNINGS on Sending Emails.
• Opening sentences for formal emails.
• Starting and ending phrases for formal emails.
• Etiquettes of writing formal emails.

After completing this course, the participant will be able to:

• Communicate successfully with different types of people.
• Assess and understand communication styles.
• Understand and be understood clearly.
• Understand the 5 types of communication barriers that lead to miscommunication.
• Understand and practice effective listening, questioning, giving and receiving feedback.

After completing this course, the participant will be able to:

• Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating.
• Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA .
• Lay the groundwork for negotiation.
• Identify what information to share and what to keep to yourself.
• Understand basic bargaining techniques.
• Apply strategies for identifying mutual gain.
• Understand how to reach consensus and set the terms of agreement.
• Deal with personal attacks and other difficult issues.
• Use the negotiating process to solve everyday problems.
• Negotiate on behalf of someone else.

After completing this course, the participant will be able to:

• Plan and prioritize each day’s activities in a more efficient, productive manner
• Overcome procrastination quickly and easily
• Handle crises effectively and quickly
• Organize your workspace and workflow to make better use of time
• Delegate more efficiently
• Use rituals to make your life run smoother
• Plan meetings more appropriately and effectively
• Encourage participants to write their own workshop objectives in their guide.

After completing this course, the participant will be able to:

• Learn how to generate specific outcomes and how to structure presentations.
• Learn how to read and control audiences more effectively.
• Learn to be more persuasive.
• Learn what makes the most effective presentations: ‘having purpose.
• Learn the most common mistakes people make when presenting.

After completing this course, the participant will be able to:

• Demonstrate a customer service approach.
• Understand how your own behavior affects the behavior of others.
• Demonstrate confidence and skill as a problem solver.
• Apply techniques to deal with difficult customers
• Make a choice to provide customer service.
• Case Study.
• Review Questions.

After completing this course, the participant will be able to:

• What is Marketing?
• Marketing is Not Selling-Understanding Customer Needs.
• Learn the concept importance of Marketing Research?
• Defining Your Product or Service.
• Communicating the Right Way.
• Customer Communications Give Your Customers a Voice
• Marketing Goals.
• Marketing Mistakes.
• Case Study.
• Review Questions.

After completing this course, the participant will be able to:

• Learn, Deal and follow a process of resolving conflict.
• Become more confident in handling Cost Vs. potential benefits of conflict
• Follow a step-by-step process of successfully mediating conflict between two parties and introducing third party.
• Find out their own preferred style of resolving conflict and become aware of the different influencing styles.
• Learn and understand the Influencing do's and don’ts of resolving conflict.