Complaint Policy

 

Our Commitment to customers

At CEC we aim to deliver the highest standards of service to both out learners and customers. However if for any reason you are dissatisfied with the service that we provide do not hesitate to let us know so we can deal with your query and improve the service we provide.

 

How to make a complaint

 

 

Complaint Box

 Service center

 

I go to the Continuing

Education Center to apply for a service

 Encounter a problem

 

I encounter a problem whilst in the center

 Complaint box

 

I notice the complaint box in the center

 Complaint

 

I write my complaint

 Drop complaint in the box

 

I drop my complaint in the box

 

 

It takes 5 working days to process my complaint

 

 

I receive a call from the CEC Secretary to inform me about the action taken regarding my complaint

 

Direct Complain

 Service center

 

I go to the center to apply for a service

 Encounter a problem

 

I encounter a problem whilst in the center

 Complaint box

 

I notice that the center manager has an open door policy

 Complaint

 

I meet with the center manager I explain my problem

 Drop complaint in the box

 

The center manager takes the necessary actions to resolve my problem

 

 

The center manager makes sure the problem has been solved and that I have obtained the service

 

Contact Center

 Service center

 

I go to the center to apply for a service

 Encounter a problem

 

I encounter a problem whilst in the center

 Complaint box

 

I call the contact center at 0509842327 or 026133514

 Complaint

 

I explain my problem to the contact center

 Drop complaint in the box

 

The contact center agent informs me that the complaint will be handled within 5 working days

 

 

The complaint is handled with 5 working days

 

 

I receive a call from the agent to inform me about the action taken regarding my complaint

 

VIA Email

 Service center

 

While I was using one of the RTA online services, I Encounter a problem

 Encounter a problem

 

I navigated through the website

 Complaint box

 

Then, I noticed about cec@aau.ac.ae

 Complaint

 

I sent my complain via email

 Drop complaint in the box

 

I received the reply within 3 working days, and my problem is solved now

 

VIA Website 

start the complaint through online , click here

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