Complaint Policy

Our Commitment to customers:

 

At CEC we aim to deliver the highest standards of service to both out learners and customers. However if for any reason you are dissatisfied with the service that we provide do not hesitate to let us know so we can deal with your query and improve the service we provide.

How to make a complaint:

 

Complaint Box

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 Service center

I go to the Continuing Education Center to apply for a service

 Encounter a problem

I encounter a problem whilst in the center

 Complaint box

I notice the complaint box in the center

 Complaint

I write my complaint

 Drop complaint in the box

I drop my complain in the box

 

It takes 5 working days to process my complaint

 

I receive a call from the CEC Secretary to inform me about the action taken regarding my complain

    Direct Complain

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 Service center

I go to the center to apply for a service

 Encounter a problem

I encounter a problem whilst in the center

 Open door policy

I notice that the center manager has an open door policy

 

 Meeting with the service center manager

I meet with the center manager I explain my problem

 

 Taking actions

The center manager takes the necessary actions to resolve my problem

 

 Problem solved

The center manger makes sure the problem has been solved and that I have obtained the service

    Contact Center

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 Service center

I go to the center to apply for a service

 Encounter a problem

I encounter a problem whilst in the center

 

I call the contact center at 0509842327 or 026133514

 Explain problem

I explain my problem to the contact center

 

The contact center agent informs me that the complaint will be handled within 5 working days

 

The complaint is handled with 5 working days

 

I receive a call from the agent to inform me about the action taken regarding my complaint

 

    VIA Email

 

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 Encounter a problem

While I was using one of the RTA online services, I Encounter a problem

 

 Navigate through the website

I navigated through the website

 

 Ask RTA

Then, , I noticed about cec@aau.ac.ae

 

 Sent complaint mail

I sent my complain via email

 

 Recieve a reply

I received the reply within 3 working days, and my problem is solved now

 

 

    VIA Website 

 

     start the complaint through online , click here